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***COVID-19 UPDATE***

Home ***COVID-19 UPDATE***

 

Hometown Healthcare’s “rallying cry” during these challenging times is crystal clear... to keep every patient, staff member, and healthcare customer safe while continuing to serve our local healthcare community with every ounce of our ability.

Below is information about the steps we’re taking to prudently navigate the evolving COVID-19 virus situation at both our Durable Medical Equipment (DME) operation in Clifton Park, NY as well as our Pharmacy in Watervliet, NY.  We WILL persevere through this.

Our DME Location In Clifton Park ***Is Not Accepting Drop-In Visits***

  • First, please note that there have been NO confirmed or suspected cases among our staff.  We are simply adjusting our operating procedures as a way to proactively, and for the long haul, serve you well.  Some of that includes leveraging technology to limit person-to-person interaction.
  • With the use of Personal Protective Equipment (PPE) like gloves, masks, gowns, etc. we will continue to serve new and existing home oxygen and home ventilation patients in their homes 24 hours a day, 7 days a week.  We will also service existing hospital bed patients in emergency situations 24/7.
  • For on-site Clifton Park patient interactions, we will screen patients at three distinct contact events:
    • upon each scheduling call
    • at the entrance of the building
    • in our reception desk area
  • If Screening DOES identify a potential chance of COVID-19 infection, we will reschedule any non-clinically urgent appointments 21 days out into the future.  However, in such cases, for any clinically stat appointments we will perform a patient's setup following a meticulous infection control PPE protocol.  If our screening DOES NOT identify any potential chance of infection, Hometown will perform business as usual with minor adjustments throughout. 
  • We continue to set patients up on CPAP and BiPAP equipment in the comfort of their homes.  For on-site PAP setups in Clifton Park, we continue to offer individual setups.  We have reduced the size of our "class setups" to two patients per class maximum.  We are currently fitting masks without ever touching patients. We are also disinfecting rooms following each setup.
  • We have implemented a strict 6-foot social distance policy, which is well noted on the outside of our entryway.  Our doors are locked and motion camera protected. We are welcoming patients by appointment only, and during this time will not be accepting walk in customers.  During those interactions, we will NOT be accepting cash or check payments at this time.  Card payments only. 
  • Regarding the products we mail out to patients on a daily basis, we anticipate no disruption to the shipping of nebulizers and the various types of CPAP supplies we send out.
  • Because of the way our remote workforce has to temporarily interact with our existing phone system, a higher percentage of calls may go to voicemail over the next few weeks.  HOWEVER, we have over a dozen remote staff members working this voicemail queue who are committed to the service standards below.
    • Emergency services and oxygen patients will receive return calls within 1 hour.

    • Medical professionals / physician group customers will receive return calls within 2 hours.

    • Non Emergency services patients and individuals calling in re: billing matters will receive return calls within 24 hours.

Please don’t hesitate to email us 24/7 at [email protected]. Our remote phone and technology solutions have us well positioned to serve our patients and customers without interruption during this unique time.

Our Pharmacy Location In Watervliet

We are NOT accepting cash or check payments at this time.  Card payments only.  Along with many of the PPE and social distancing guidelines followed by our DME operation above, the pharmacy has also implemented a policy where one patient at a time is permitted at the pharmacy counter.  Upon entry to our pharmacy, you will see various signs requesting that each patient wait in our spacious waiting room until called to the consultation/checkout register. For the safety of all of our pharmacy patients, please abide by this request and only approach the pharmacy counter when you are called to.